When you purchase insurance in West Hartford, Connecticut with the help of an independent agent, you may wonder about your point of contact after the purchase goes through. You may worry about whether to contact the insurer with your questions or if your agent is a better source of information. Ultimately, the decision depends on the situation and the information that you need.
Working With an Agent
Purchasing coverage with the help of an agent means that the individual has taken time to find the right plan based on the needs you identify before you obtain coverage. An agent is able to answer your questions about the policy, exemptions, clauses or other concerns that arise based on the details of your plan.
Although an agent can give some information, you may discover that the agent does not have every answer that you need. In some cases, you may want to contact the insurer directly to determine the right course of action.
Talking to the Insurer
Your home insurance can seem complicated when you first start looking through the fine print of your policy. When you are not sure whether a specific situation falls under a clause or exemption, an agent can help. If you need to make a claim or you want to clarify the specific claims process of your insurance company, then your best point of contact is the insurer.
An agent can help you find the right plan for your needs, but may not always have every answer to your questions or concerns. The situation and the type of information that you need will ultimately dictate the best point of contact. To learn more about protecting your home, contact us to talk an agent today.